Questions and answers

Who has to pay radio and television fees and why? Is a computer classified as a receiving device? How can I change my payment frequency?

You will find here a range of questions and answers about radio and television fees.

VAT credit note
  1. Do I still pay VAT?
  2. I’ve heard about a court decision stating that the OFCOM has to reimburse the value added tax that has already been paid. What do I need to do to get the money back?
New radio and television act
  1. What changes with the new radio and television act?
  2. I’ve heard that the fees will drop to CHF 400. Why have I still received an invoice for CHF 450?
  3. I’ve heard that Billag / the radio and television fees will be abolished. Why have you still sent me an invoice / an information letter / why have you come knocking on my door?
  4. I do not have a television set / I do not have a radio unit / I do not have any devices designed to listen to radio or watch television, but I still have to pay the full fees. It’s not fair / it’s a racket.
Receiving devices, distribution channel, ancillary costs
  1. Who has to pay radio and television fees?
  2. What is a receiving device?
  3. I have internet access. Do I need to register for radio and television reception?
  4. Do I need to register if I can listen to the radio on my mobile phone?
  5. I am a tenant and my ancillary costs already cover radio and television. Why do I have to pay the radio and television fees as well?
  6. I already pay for Swisscom TV. Why do I have to pay the radio and television fees as well?
  7. Why do I have to pay the radio and television fees if I receive programmes via a satellite dish?
  8. Do I have to pay the radio and television fees if I already pay for a connection to a cable network?
Personal circumstances – removal, separation, weekly residence, death
  1. I am about to move. What do I need to?
  2. I am moving in with my boyfriend/girlfriend/partner, who already pays the radio and television fees. I also pay the fees at my former address. What do I need to do now?
  3. Is there an obligation to pay the fees if I live in a shared accommodation?
  4. We have separated/divorced recently. What do we need to bear in mind?
  5. I am undergoing education/training and I am still domiciled at my parent's home. During the week, however, I live elsewhere. Do I need to register separately?
  6. During the week I live in a second accomodation situated near my place of work. Do I need to register separately?
  7. Do I have to pay the fees for receiving devices installed in a holiday home?
  8. I am travelling abroad for an extended period of time. Can I deregister for this period?
  9. I have been living abroad for a while and forgot to deregister. Can I deregister retroactively?
  10. My husband/wife recently passed away. What do I need to do regarding the radio and television fees?
Exemption
  1. I receive supplementary benefits. What do I have to do to get exempted from paying the fees?
  2. Do I need to notify Billag if I stop receiving supplementary benefits?
  3. I live in a nursing home. What do I have to do to get exempted from paying the fees?
  4. I receive an AHV pension, invalidity insurance (IV) or unemployment benefit, social security, a grant or a support from my commune or from a public interest organisation and would like to get exempted from paying the fees.
Invoice, reminder, debt collection
  1. I am unable to pay up front the invoice. What can I do?
  2. How do I reclaim the unused share of the annual fees once I deregister?
  3. Why do I have to pay the invoice in advance?
  4. How much time do I have to pay my invoice?
  5. What will happen if I stop paying the fees?
  6. Why do you charge a reminder fee?
  7. I have received a payment order. What do I need to do?
  8. Why does the payment order include other costs in addition to the reception fees?
  9. I do not agree with the debt collection. How can I contest it?
  10. Do you withdraw the debt collection automatically as soon as I have paid?
  11. I have a certificate of loss. Would it be possible to make a gesture if I buy back the certificate?
Activities of Billag
  1. Why has a private company such as Billag been assigned to collect the fees?
  2. I have received a decree. Is a private company such as Billag actually entitled to issue official decrees?
  3. Why doesn’t Billag publish an annual report showing its business figures?
  4. There are plans to change the current collection system for radio and television fees . I think it would be best to abolish Billag.
  5. Why are the radio and television fees not collected at the same time as my taxes? That would save a lot of money.
  6. I am still waiting for a reply to my e-mail/letter. Why is it taking so long?
Other questions
  1. What are the radio and television fees used for?
  2. Do I have to pay the reception fees even if I don’t receive any SRG SSR programmes?
  3. I absolutely do not like the proposed radio and television programmes. Do I still have to pay the fees?
  4. Why do I have to pay the fees if I receive only foreign programmes?
  5. My reception is poor. Who can I contact?
  6. I work for an embassy, a consulate or a permanent diplomatic mission. What do I need to do about the radio and television fees?
  7. Where can I find my customer number?
  8. Why do I have to provide my e-mail address when registering in "My Billag" for the first time?
  9. Why do you ask for my date of birth?
  10. Does Billag share my details with third parties?
  11. How did Billag get my address?
  12. How can I be sure that the person showing up at my door is a genuine Billag field employee?

Confirmation

Thank you for your inquiry. We will treat it as soon as possible and will get back to you if we have any questions.

Billag AG

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